Gardeners Hatton Terms and Conditions

Introduction These Terms and Conditions set out the basis on which Gardeners Hatton provides garden services to clients in the UK. By making a booking, you agree to these terms, which are intended to create a clear and fair agreement for both parties. They apply to all standard domestic and small commercial gardening work, including routine maintenance, one-off visits, seasonal work, and related site clearance tasks. If any part of these terms is not understood, it should be reviewed before a service is confirmed.

The purpose of this document is to explain how a gardening service is arranged, what is included in the price, how payments are handled, and what happens if a booking is changed or cancelled. It also explains the practical limits of liability, how waste is managed, and which law applies if a dispute arises. These terms should be read together with any written quotation, estimate, or service description provided by Hatton gardeners.

Scope of Service The services supplied by gardening Hatton may include lawn care, hedge trimming, pruning, planting, weeding, leaf clearance, border maintenance, pressure washing where agreed, and general tidying of outdoor areas. The exact scope of work will depend on the booking, season, site conditions, and any special instructions agreed in advance. Any task not expressly included in the booking may be treated as additional work and may incur extra charges.

Booking Process A booking is only confirmed once the service details have been agreed and the client has accepted the quotation, estimate, or stated rate. Gardeners Hatton may request information about the garden size, access, parking, pets, hazards, or specific requirements before confirming availability. This helps ensure that the correct time, equipment, and labour are allocated.

When a booking is made, the client must provide accurate information about the site and the work required. Any material changes to the property, access, or requested tasks after confirmation should be reported as soon as reasonably possible. If the actual work differs significantly from the information originally supplied, the company may revise the price, rearrange the visit, or decline to carry out work that cannot be completed safely or lawfully.

Gardeners Hatton reserves the right to refuse or postpone a booking where weather, unsafe conditions, lack of access, or other operational issues make it unreasonable to proceed. If a date or time is offered, it is given in good faith but may remain subject to change. Reasonable efforts will be made to notify the client if a rescheduling becomes necessary.

Payments and Charges Unless otherwise agreed in writing, prices are based on the quotation or estimate provided before the work starts. All prices are usually stated inclusive or exclusive of VAT as applicable, and the client should check the service document for the position on tax. Additional charges may apply for specialist materials, waste removal, extended labour, difficult access, or extra tasks requested during the visit.

Payment is due in accordance with the agreed terms. For routine gardeners in Hatton services, payment may be required on completion of each visit, by invoice, or in advance where stated. For larger jobs, a deposit may be requested to secure materials, labour, or scheduled time. Failure to pay on time may result in suspension of future services, cancellation of agreed work, or recovery action for outstanding sums.

Where a quotation is based on an hourly or day rate, the total cost may vary if the actual duration is longer than expected due to site conditions, complexity, weather interruptions, or client-requested changes. Any price variation will be explained as soon as practicable. The client is responsible for making payment using an agreed method and for ensuring that card, transfer, cash, or invoice settlement is completed by the stated due date.

Cancellations and Rescheduling If the client needs to cancel or change a booking, notice should be provided as early as possible. For standard appointments, Gardeners Hatton may require reasonable notice to avoid a cancellation charge, particularly where time has been reserved, staff have been scheduled, or materials have been purchased. Short-notice cancellations may be charged in part or in full, depending on the circumstances and the work already committed.

Where a visit is cancelled by the company due to illness, severe weather, unsafe site conditions, or other unavoidable reasons, the booking will normally be rearranged for another suitable date. If a deposit has been taken for work not yet started, it may be transferred to the revised appointment or refunded if the service cannot be rescheduled within a reasonable period. This will depend on the type of service and the costs already incurred.

Garden work is often affected by weather, especially for mowing, pruning, spraying, or waste collection. If conditions make the service impractical or unsafe, the appointment may be delayed or altered. Hatton gardeners will act reasonably in deciding whether to proceed, pause, or postpone. The client accepts that some services are weather-dependent and may not be completed exactly as planned on the original date.

Client Responsibilities The client must ensure that the garden and property are reasonably accessible on the scheduled day. This includes access to gates, paths, power sources where needed, and clear working space where possible. Any special instructions, restricted areas, fragile surfaces, hidden hazards, or security requirements should be explained in advance. The client should also ensure that pets, children, and vulnerable items are managed safely during the work.

The client remains responsible for removing or identifying any valuable, delicate, or personal items that may be damaged during routine outdoor work. While care will be taken, gardening Hatton cannot be responsible for damage caused by items left in work areas unless the damage results from proven negligence. The client should also disclose any underground services, irrigation systems, concealed cables, or drainage features that may be affected by digging or heavy equipment.

Waste Regulations All green waste, soil, cuttings, branches, and other garden debris must be handled in accordance with applicable UK waste laws. Gardeners Hatton will dispose of waste responsibly and may either remove it, recycle it, compost it, or place it in approved containers depending on the agreed service and local disposal arrangements. Any waste transfer or disposal activity will be carried out in line with environmental and licensing requirements.

Unless waste removal is expressly included in the booking, the client may be responsible for arranging disposal of material generated by the service. Where waste is removed by the company, a separate fee may apply to cover transport, tipping charges, and handling. Hazardous waste, contaminated material, asbestos, chemicals, and controlled substances are excluded unless specifically agreed and lawfully managed under the relevant regulations. The client must not ask for unlawful disposal or fly-tipping of any material.

Liability and Limitations Gardeners Hatton will use reasonable skill and care when providing services, but cannot guarantee specific results where outcomes depend on weather, plant health, season, soil conditions, previous neglect, or the nature of the site. Gardening is an outdoor and sometimes variable activity, and some living materials may respond unpredictably even when work is carried out properly.

Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Subject to that, the company will not be liable for indirect losses, loss of profit, loss of enjoyment, loss of opportunity, or consequential damage arising from routine service delivery. Any claim for direct loss must be supported by evidence and reported within a reasonable time after the issue arises.

Where damage is caused by proven negligence, the company’s responsibility will normally be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear, age, and condition. The company is not responsible for pre-existing faults, hidden defects, poor structural conditions, or problems arising from inaccurate information supplied by the client. The client should inspect completed work promptly and raise any concerns as soon as possible.

Materials, Plants, and Property If the company supplies plants, compost, mulch, turf, or other materials, these will be provided to a reasonable standard and in accordance with the agreed specification, where applicable. Plant health and performance can be affected by soil quality, watering, sunlight, frost, pests, and aftercare, and therefore no guarantee is given unless one is expressly stated in writing. The client is responsible for ongoing maintenance unless the contract specifically includes aftercare.

Any tools, machinery, or equipment brought onto the site remain the property of the company or its suppliers. The client must not use, move, or interfere with equipment unless authorised. If the client supplies materials or requests the use of particular products, the company is not responsible for defects in those items or for unsatisfactory results arising from poor-quality materials selected by the client. Hatton gardeners may decline to use products that are unsafe, unsuitable, or unlawful.

Subcontractors and Personnel Where necessary, Gardeners Hatton may use suitably qualified subcontractors or additional workers to complete a booking. They will be expected to follow the agreed scope of work and relevant safety standards. The company remains responsible for organising the service, but it is not liable for delays or failures caused by events outside its reasonable control, including extreme weather, transport disruption, supplier shortages, or emergency access restrictions.

Complaints and Disputes If the client is dissatisfied with any aspect of the service, the issue should be raised promptly so that it can be reviewed. The company may request photographs, site details, or an opportunity to inspect the concern before deciding whether any corrective action is appropriate. Gardeners Hatton will act reasonably and in good faith in dealing with disputes, and where a genuine error has occurred, it may offer rework, partial refund, or another fair remedy.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from the service, booking, payment, waste handling, liability, or cancellation of the agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

General Provisions No waiver of any term will be effective unless agreed in writing. The company may update these Terms and Conditions from time to time, and the version in force at the time of booking will normally apply to that service. By proceeding with a booking, the client confirms that they have read, understood, and accepted the terms governing the provision of garden maintenance services, including all relevant rules on payment, cancellation, liability, and lawful waste disposal.